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Welcome to Product and Technical Support 

A list of the most popular solutions and troubleshooting tips for our hardware & software-driver can be found below. Please search or browse our knowledgebase for solutions. You can also find more technical solutions on KnowledgeBaseII & Support Group / Forums


If you are unable to find the solution in our Knowledgebase please submit a request.  Make sure to provide correct and complete information and a valid working email address.

 


Contacting Technical Support
Phone# (858) 530-2511. Hours of operation: Monday through Friday, 8:00 AM to 5:00 PM PT.  Include the following information when calling Tech Support.

*Computer Model & Operating System / Magma Serial# / Model of PCI or PCIE cards / Problem description*                

 

NOTE:  If you are a non-Magma product owner and have a pre sales inquiry please contact Sales Team at 858.530.2511  or Click Here

 

 

 

Knowledge Base

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  Solution # Title of Support Issue Submitted On
  1425   PCI Expansion Chassis FAQs 07/02/2007
  4   Error Code 31 on the first bridge 04/22/2006
  1508   Multiple ProTools Card + EXpansion Chassis and MacbBookPro 07/13/2007
  1418   GRAPHICS CARD PERFORMANCE 06/29/2007
  1647   Expansion Chassis with the PEHIFx1 using the PowerMac G5
2,5 Quad PCI-e?		 08/14/2007
  1130   Poor Performance issue using the Express Card Ec54/Ec34
with laptops		 04/10/2007
  112   Error code 28 on Cardbus Controller 06/13/2006
  117   After installing the Magma driver several times I get error
code 12		 06/13/2006
  1661   Can I connect your ExpressBox or PCI to PCI chassis with
the new iMac G5 Intel Core Duo?		 08/17/2007
  121   Windows Device Manager can't see or detect the Magma Host
Interface card.		 06/13/2006
  1416   Unable to find or locate Magma driver 06/29/2007
  1423   Cardbus Expansion Chassis FAQ for Apple PowerBooks 07/02/2007
  1459   How to Reset P13RR-TEL Surveillance Pro II to Factory
Defaults?		 07/05/2007
  1606   What capture Card works with ExpressBox pro? 08/03/2007
  2515   error 12 in PCi Root Express Port when ExpresCard to PCI
unit is attached		 03/18/2008
  8   Error Code 12 after loading Magma driver 04/22/2006
  12   Error code 12 on the first bridge 04/26/2006
  115   Laptop Hangs while Cardbus to PCI chassis is connected? 06/13/2006
  124   Can I use the 1slot chassis with 3.3 signaling PCI card? 06/13/2006
  133   Will new eCard and its driver takes care of the error code
31 issue?		 06/16/2006
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